Mike Potts never dreamed he would be working at NAPA Auto Parts in Roanoke for over half a century. He is humble and resilient, giving all the credit to God and to his father, who instilled a work ethic in him at a young age.
Because of that work ethic and strong initiative to help others, customers drive to Roanoke from all over East Alabama and West Georgia when they need help.
After graduating from Handley High School in 1975, Potts began working at NAPA on the day after Labor Day. Around that same time, he became a volunteer firefighter, a position he holds.
Over the years, Potts has developed a motto: "If it's made, I can get it for you."
Selling parts isn't the only thing he has done to help others with car trouble. Potts recalled helping an elderly couple from Huntsville who had become stranded in Roanoke. Although he wasn't a mechanic, he did what he could to diagnose and fix the problem. The couple was able to get on their way and made it back home. Potts didn't think much more about it until he found out the couple had spoken to their local newspaper about his kindness.
"That one really sticks out for me," Potts said in tears. "Sorry, I'm tender-hearted and I still have that paper."
Often, Potts sees customers who are irritated, stressed, and in a bad mood. He said the secret to handling tense situations is to stay calm, explain the situation, and work with the customer to improve their day. While he didn't expect a parts store to be the place where he would inspire others, for decades, people in Roanoke and surrounding communities have voiced their appreciation for the man they say is always there.
As a young volunteer firefighter, Potts expected to help others, and that is exactly why he went above and beyond the call of duty. When he got his start, only one ambulance driver was covering Randolph County. So, he went to EMT school.
"I've worked that for years, but physically I'm not able to do everything I used to be," he said. "But if they need me, they call me."
Whether he's manning the parts desk or serving as a medic, Potts is always aiming to be there when it counts.
"The people here are my people and I'll do anything I can to help any of them, and they know it," he added.
As a believer in God, Potts says he draws his strength and determination through prayer and thankfulness. His biggest inspiration is his father, the late Jack Potts. Jack Potts bought his own truck and started working at age 15. He had his boys working with him when they reached 14. Potts said that is how his father instilled a work ethic in his children.
"That's the reason I'm at Napa for 51 years is because of the work ethics that my dad instilled in all of us," said Potts. "If I live to be half the man that he was, I'll be in good shape. My dad was as hard-working of a man, honest man, as ever lived in Alabama."
Potts said he has also taught his son the importance of an honest day's work.
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